At Union Lighting Shop, we approach shipping and returns with the same precision and elegance that defines our lighting collections. Just as our chandeliers, pendants, and flush mounts are crafted to illuminate your space with beauty and functionality, our shipping and returns processes are designed to provide clarity, convenience, and complete peace of mind.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after dispatch | EMS |
International Shipping Note: We ship globally, excluding restricted Asian regions and remote areas. Customs duties and import taxes are the responsibility of the customer and are not included in the shipping cost.
Returns & Exchanges Policy
Return & Exchange Eligibility
Items Eligible for Return/Exchange:
- Products in original condition with all packaging and tags
- Items returned within 15 days of delivery date
- Products that are defective or damaged upon arrival
- Items that differ significantly from their description
Non-Returnable Items
To ensure the safety and quality of our products, the following items cannot be returned or exchanged:
- Custom or made-to-order lighting fixtures (including bespoke chandeliers and custom-sized pieces)
- Opened electrical components (switches, dimmers, and wall plates for hygiene and safety reasons)
- Final sale items clearly marked as non-returnable
- Products showing signs of installation or use
- Items missing original packaging or accessories
Return Process – Step by Step
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order. Please have your order number and product details ready.
Step 2: Submit Required Information
Use the following template to ensure we have all necessary information to process your return efficiently:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Union Lighting Shop Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Product Name: [Product Name]
– Product SKU: [If available]
Reason for Return/Exchange:
[Please describe the reason in detail]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Specific Product if known]
[ ] Store Credit
Additional Notes:
[Any other relevant information]
Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 3: Receive Return Authorization
Once approved, we’ll email you a Return Authorization Number and shipping instructions. Please include this number with your return.
Step 4: Package and Ship Your Return
Carefully package the item in its original box with all included materials. Use a trackable shipping method and insure the package for its full value.
Step 5: Return Processing
Once we receive your return, our quality team will inspect the item within 3-5 business days.
Refund Information
Refund Timeline
- Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
- PayPal Payments: 3-5 business days after return approval
Refund Amount
- Full refund of product cost for defective or incorrect items
- Product cost minus original shipping fees for change of mind returns
- Return shipping costs are the responsibility of the customer unless the return is due to our error
Exchange Process
Exchanges follow the same process as returns. Once we receive and inspect your returned item, we’ll ship the replacement product. Exchange shipping is free for defective or incorrect items.
International Returns
For our global customers (excluding restricted Asian regions and remote areas), return shipping costs and customs duties are the responsibility of the customer. We recommend using the original shipping carrier when possible.
Need Assistance?
Our customer service team is here to help illuminate any questions you may have about shipping, returns, or exchanges.
Email: [email protected]
Address: Union Lighting Shop, 6412 Lenawee Street, Panama City, US 32404
We typically respond within 24-48 hours during business days.
Just as our lighting solutions are designed to bring both beauty and functionality to your space, our shipping and returns policies are crafted to ensure your complete satisfaction and peace of mind. Thank you for choosing Union Lighting Shop for your illumination needs.